Refund Policy

14-day refund

You can ask for a full refund of any Cartenvo theme or plugin within 14 days of purchase. You don't need to give a reason. The refund is the full amount you paid, including tax.

How to ask for a refund

Email contact@cartenvo.com with your order number or the email address you used at checkout. You can also ask Paddle directly at paddle.net, where you can look up your order and request a refund.

Paddle, our reseller and Merchant of Record, sends the refund to your original payment method. How long it takes to reach you depends on your bank or card provider.

After 14 days

After 14 days we review refund requests case by case, for example when a product does not work as described and we cannot fix it. Any refund we agree to is the full amount you paid. Nothing in this policy limits a right to cancel or to a refund that the law gives you.

What happens to your licence

When a purchase is refunded, the licence for that product ends and its downloads stop. Please remove the product from your stores. If you bought several products in one order and refund only one of them, the others are not affected.

Development services

This policy covers themes and plugins bought on this website. Cartenvo development services, such as custom development, integrations and migrations, are not sold through this website or through Paddle. They are agreed, invoiced and paid under a separate signed contract, which sets out its own payment and cancellation terms.

Questions

If you have a question about a purchase or a refund, email contact@cartenvo.com.